West Hollywood leveraged the extensive user experience process to identify what its community was looking for from a digital experience. The new website is service-oriented, allowing users to find the most common tasks and information quickly and easily.
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West Hollywood, CA Website Redesign
Tasked with creating a one-stop service portal for its residents, businesses, and visitors.
With so many residents and visitors from all over the world, West Hollywood knew it needed its website to be accessible at anywhere, any time, and on any device.
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The use of quantitative studies - such as analytics and heatmaps - helped West Hollywood identify the site’s top tasks and popular content. The result is a website that not only represents the diverse community but also enables users to easily navigate to what they seek.
160k
Monthly Page Views
40%
Mobile Visitors
"Granicus somehow managed to make the process of a website redesign and migration a pleasant experience. Combine that with outstanding customer support and a final product that's perfectly in tune with our vibrant city, and you have a recipe for a long-lasting relationship. They have been and continue to be...fabulous!"
Brett White, Digital Media Coordinator, West Hollywood