Channel agnostic
Though optimized for resident self-service, govService allows staff to handle customers' requests no matter how they arrive (digitally, by phone, in-person, or by mail).
Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.
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govService Permitting
Streamline Permitting Applications
Applying for a permit is unnecessarily time-consuming and tedious for residents, frequently requiring an in-person, paper-based interaction. Meanwhile, government employees waste time gathering applications and supporting documentation, transferring data between departments for approval and input, and processing incomplete or ineligible applications.
Improve Service
Residents can easily submit permit applications digitally with our user-friendly Customer Portal.
Provide a modern experience
Residents use the online portal to apply, submit documents, and track the status of their applications.
Customize workflows
Automate communications with customers—including status updates, renewal reminders, and more— all without staff intervention.
Increase efficiency
Send request data to the appropriate team automatically, to keep applications moving forward.
Better Service, Fewer Hassles
Manage your permit applications and renewals with ease. By automating the process and providing a self-service customer portal for your residents, govService allows you to streamline permit management without needing to hire additional staff.
Easy management
No-code interface means that almost any staff member can launch or modify permitting forms and workflows independently, without relying on third-party consultants.
Save time, cut costs
The govService Staff Portal streamlines workflows by automating data transfers and easing intra-agency communications.
Increase compliance
Streamlined permitting and 24/7 availability makes it easy for residents to complete the application and renewal process.
Automatic request routing
Conditional logic ensures requests and all supporting documentation are routed to the right department without staff intervention.
Increased transparency
Residents can use the Customer Portal to track their applications through the approval process from submission to review to approval/denial without contacting staff.
Schedule a Demo Today
Granicus specializes in developing eGovernment & eBusiness software solutions that automate manual processes and improve productivity. Schedule a demo and learn how streamlining permitting can benefit your organization.
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