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govService 311

311 Request Management

With govService, residents can submit 311 requests with ease using an online self-service portal, mobile app, or the traditional channel (e.g., phone or email) of their choice. Staff can automate routine tasks and communications and use the govService Staff Portal to review, process, and complete each request, regardless of whether it originated digitally or via a traditional channel.

Improve Customer Service

Enable residents to submit requests with minimal friction. Help staff process requests quickly and efficiently.

Optimize for Mobile

Residents are more likely to submit a 311 request from a mobile device than through any other channel. With govService, residents can use a mobile-optimized online website or mobi

Capture Request Details

Nothing tells a story like a photo. Nothing communicates location like GPS-enabled mobile device. With govService, residents can submit photos, video, GPS coordinates and more

Automate routing

From potholes to downed trees to graffiti, route requests to the appropriate team automatically and in real time.

Streamline Request Management

With govService’s Staff Portal and best practices peer-sourced from 5,500+ government agencies, government workers can quickly review and process 311 requests.

User-friendly digital experience

End-to-end experience allows residents to make and track requests online, 24/7, without contacting staff.

Channel Agnostic

User-friendly technology delivers a consistent customer experience—whether requests are submitted digitally, in person, or via phone.


A platform solution that enables agencies to launch and update automated 311 request services quickly and easily.

Quick deployment

Rapid delivery of any 311-related service, enabling seamless integration with existing technology and support for quick launches of new tools.

Peer-sourced government best practices

Get started immediately by incorporating recommendations from Granicus professionals and your government peers, and by using our convenient web and service template library

Low- and no-code service builder

Easy-to-use technology that allows employees to manage, update, and expand 311-related services independently, with minimal technical knowledge and no additional assistance from Granicus or third-party consultants needed

Granicus govService 311Schedule a Demo Today

Granicus specializes in developing eGovernment & eBusiness software solutions that automate manual processes and improve productivity. Schedule a demo and learn how 311 request management can benefit your organization.

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