Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.
Learn MoreGranicus proudly serves over 5,500 government organizations of all sizes. No matter how big your goals, we have the knowledge, training, and resources to help you achieve them.
At Granicus, we strive to consistently exceed customers’ expectations while ensuring their continued success within our applications 24 hours a day, 7 days a week.
Delivering client education at an unprecedented level while supporting all inquiries that come into the team via web, phone, or email.
We work through the resolution, providing tools and resources that allow our clients to consistently improve their usage and understanding of all aspects of our applications.
Granicus supports full organizations—whether it is a small city or the largest federal agency—so they can accomplish missions and improve outcomes through effective digital engagement and process management. We’ll let our customers tell you more about it.
We are committed to providing world class customer service, which means getting your questions answered as quickly as possible and providing a delightful experience along the way.
“The customer support on the other end of the line always delivers a genuine effort to understand the issue and work together until a process is understood, an issue is resolved, whatever the case may be at that moment. I simply can’t speak more highly of the customer support always received when needed the most.”
“I am just beside myself at the quick responses I receive from customer service.”
“I have had nothing but great experiences with support. When I send a request, it’s done quickly and efficiently. We rely on this program heavily, so it’s important for us to have good support.”
All of our products are supported under this simple portal: support.granicus.com.
Send us an email at support@granicus.com and we'll get to your question right away.
For urgent issues requiring immediate support, call our designated customer support line at 800-314-0147 and speak to a real person.