Resident self-service
Best practices peer-sourced from 4,500+ government agencies help ensure residents self-serve online using the govService Customer Portal.
Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.
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govService Registrations
Streamline Registrations
With govService, managing registrations is easy. Residents avoid the frustration of printing and mailing PDFs and the opaque processing that follows most online form submissions. In turn, governments can process these requests quickly—freeing up staff time to focus on more strategic work—and enjoy the increased compliance that comes with frictionless submission for customers.
Improve Service
Save time and cut costs while making registrations easier for residents.
Provide a modern experience
Residents use the govService Customer Portal to submit new registrations, renew existing registrations, pay fees, and more.
Customize workflows
No matter your workflow, govService adapts and helps you do more with less by streamlining and automating communication within your agency and with customers.
Automate routing
Send request data to the appropriate team automatically, in real time, based on the content of a resident’s registration submission.
Better service, less hassle
With a self-service Customer Portal and single interface Staff Portal, govService allows you to optimize registration requests and processing. Give residents what they want and give staff what they need.
Easy management
No-code interface means that almost any staff member can launch and update services and workflows to reflect new regulations, market changes, and more.
Save time, cut costs
govService Staff Portal allows staff to automate data transfers, intra-agency communications, and more.
Increase compliance
Frictionless registrations and 24/7 availability make it easy for residents to comply with regulations.
Automatic Routing
Conditional logic within each form ensures that only eligible residents submit requests and that requests are routed to the right department without staff intervention.
Increased transparency
Residents can use the Customer Portal to track their registrations through the approval process from submission to review to approval/denial without contacting staff.
Schedule a Demo Today
Granicus specializes in developing eGovernment & eBusiness software solutions that automate manual processes and improve productivity. Schedule a demo and learn how streamlining registrations can benefit your organization.
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