User-friendly digital experience
End-to-end resident experience allows residents to request, track progress, and receive records via a single Customer Portal.
Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.
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govService PRR
Streamline Public Records Request Management
With Granicus’ govService, clerks can easily review, assign, and complete both routine records and FOIA requests. The technology is adaptable, easy to implement, and can be customized to meet your organization’s unique processes. Residents can request, track, and pay for records requests from the govService Customer Portal or through traditional (in-person and via mail) channels.
Improve Service
Save time and cut costs while making submission and tracking easier for residents
Do more with less
With automated workflows you can minimize errors, reduce paper processing, streamline communications and reduce processing time by 80%.
Modernize the resident experience
By providing residents a seamless experience across contact points (online, in-person, and more), they can access their requests 24/7.
See immediate improvements
Thanks to short implementation timelines and easy integrations with existing systems you can achieve service and process improvements — not to mention ROI — quickly
Cut fulfillment times and reduce hassle
With fully supported workflows, teams can easily communicate with requesters and collaborate with other departments.
Optimized for digital, channel agnostic
User-friendly technology allows staff to process requests—whether requests are submitted digitally, in person, or via phone—through the govService Customer Service Hub.
Flexibility
Platform solution that enables agencies to launch and update automated public records request functions quickly and easily.
Peer-sourced government best practices
Customer Portal and best practices peer-sourced from 4,500+ government agencies help ensure customers choose to self-serve while convenient web and PRR templates enable staff to get started immediately.
Increase efficiency
Reduce the time dedicated to reviewing, routing, and completing requests regardless of type by automating routine tasks and ensuring only complete requests are submitted.
Easy-to-use
No-code technology allows employees to manage, update, and expand public records services independently, without additional assistance from Granicus or third-party consultants.
Schedule a Demo Today
Granicus specializes in developing eGovernment & eBusiness software solutions that automate manual processes and improve productivity. Schedule a demo and learn how public records request management can benefit your organization.
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