Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.
Learn MoreBuild online forms and digitize workflows to transform services for you and your residents.
Request a DemoMost interactions between residents and government happen at the local level. Whether requesting a pothole repair, starting a water service, or ordering a new trash bin, governments process thousands of resident requests every day. That’s why cities and counties trust Granicus with easily and effectively digitizing workflows and services.
Transform any service
Pay a parking ticket. Register a pet. Apply for a permit. Simplify daily resident interactions and make digital services easier on your staff, too. This means fewer headaches for IT, while keeping services and responses more agile.
Residents’ expectations are high, so OpenForms puts user experience at its core. Digital services work across all browsers and devices and are updated automatically with the latest best practices, ADA/WCAG compliance standards, and modern design trends.
Using easy-to-use drag-and-drop features, assemble an approval path to automatically route submissions to the right people and departments, and manage form submissions from start to finish.
Imagine the time you and residents can save with notifications throughout the submission process. OpenForms makes it possible to inform users of status updates automatically.
Learn how OpenForms is saving staff and residents time with online forms.
“As a department head, I now could work with our judges to implement policy changes in minutes, not days or even months. I could build a form in OpenForms and make it go live on our website tomorrow.”
“We would see up to 70 customers waiting in line in our service area. Now, with OpenForms, we’ve had up to 90% shift online for some of our key services, and we have seen a significant reduction in face-to-face transactions. The City also measured a 31% reduction in call volumes, with 36,000 less calls annually.”
"Transforming our PDF forms was never about simply moving existing paper processes online. It was about creating digital service experiences that simplified and streamlined every step of the customer interaction.”
Create online forms and workflows using drag and drop functionality so you can reduce service costs and encourage more resident self-service.
Modernize outdated processes so you can rapidly respond to resident needs and increase community engagement.
Allow staff to build custom workflows and forms without technical skills or time-consuming customizations.
Easy for both residents and staff to use.
Utilize practical and easy-to-use solutions to manage complex resident and staff needs with the flexibility to integrate with existing systems.
Visualize workflows, identify process bottlenecks, and leverage actionable insights for continuous improvements.
Allow staff to build custom workflows and forms without technical skills or time-consuming customizations.
It’s time to digitize your forms and processes!
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