Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
Platform

Access to Government: Connecting with Hard-to-Reach Populations Through Equitable Customer Experiences

In an ideal world, the line of communication between government and the people it serves is like a two-way highway with information and feedback flowing — at high speeds — in both directions, resulting in mutually beneficial outcomes. Sadly, in many instances, this is not (at all) the case. In most communities, very few residents are actively involved in public policy, leaving underserved, hard-to-reach communities quietly — and systematically — excluded from helpful government programs and initiatives. The Cornell School of Law defines underserved populations as “populations who face barriers in accessing and using victim services and includes populations underserved because of geographic location, religion, sexual orientation, gender identity, underserved racial and ethnic populations underserved because of special needs (such as language barriers, disabilities, alienage status, or age).”

Technology has emerged as an obvious bridge connecting people and government, but government entities must put forth a concerted effort to reach the difficult-to-reach.

For insight into how to connect with hard-to-reach populations through equitable customer experiences, download the (free) guide.

Related Resources

Webinar

Budget-Friendly Solutions: The Simplified Guide to Streaming City Hall

Read More
Webinar

Post-School Board Meeting Essentials: Streamline Workflows and Build Community Trust

Read More
Webinar

Modern Approaches to Run Effective School Board Meetings

Read More
Webinar

Transform School Board Meetings with Technology

Read More
On-Demand Webinar

The Secret to Painless Public Record Requests

Read More
Infographic

Maximizing Short-Term Rental Revenue for Local Governments in South Carolina

Read More
Webinar

Addressing public records request complexity with modern solutions

Read More
On-Demand Webinar

Transformative Excellence: Roseville’s Citizen-Centric Evolution

Read More
On-Demand Webinar

Securing Support for Short-Term Rental Revenue Collection Projects

Read More
On-Demand Webinar

Strategies for short-term rental programs post address identification

Read More
Webinar

Digital communications maturity: Where strategy meets technology

Read More
On-Demand Webinar

The Power of Websites and Communications Just Got Stronger!

Read More
On-Demand Webinar

Communications and Engagement

Read More
Webinar

Seamless Digital Government Services

Read More
On-Demand Webinar

A Masterclass on Award-Winning Government Website Designs and Proven Strategies

Read More
Guide

Four Stages of Communications for a Successful Government Customer Experience

Read More
On-Demand Webinar

City Hall Simplified for Clerks

Read More
On-Demand Webinar

Simplified Public Meeting Streaming

Read More
Guide

2023 Public Sector Digital Communications Benchmark Report

Read More